Support & Maintenance
- Price
- from $600/mo
- Timeline
- start in 3–5 days
- Experience
- 100+ projects · 10+ years · 9+ countries
We take your website into care: updates, security, monitoring and improvements without lengthy approvals
- WordPress
- Nuxt
- Shopify
- Node.js
Our usual stack. We bring in other tools when the task or the project calls for it.
A website doesn’t stand still after launch: CMS and library updates come out, vulnerabilities appear, and the business needs new pages, forms and integrations. Without a steady team that turns into hunting for a contractor for every task and worrying that the site will just go down one day.
We take over the technical side: we watch over the website, keep it updated and secure, and handle improvements under a clear agreement. We support projects we built ourselves as well as websites made by other teams.
What’s included
- Uptime and error monitoring
- CMS, plugin and dependency updates
- Backups with tested restores
- Protection from hacks and spam
- Improvements, new pages and integrations
- Speed and Core Web Vitals checks
What you get
- One team that knows your project
- Clear response times for issues
- A monthly report on the work done
- A website that grows with your business
Unmaintained sites become liabilities
- 90%of audited codebases contain open source components over four years out of dateBlack Duck, 2025
- 20%of data breaches start with an exploited vulnerability — up 34% in a yearVerizon, 2025
- $300K+per hour of downtime for over 90% of mid-size and large companiesITIC, 2024
What slips without a steady team
Every small task means hunting for a new contractor
One team is assigned to your project with a shared tracker. Tasks go there, not into a chat with yet another freelancer, and nothing falls between people.
We hear the site is down from our customers
On request we set up uptime and error monitoring with alerts to an on-call channel. Critical incidents get a response within an hour.
Updates were put off for years and now nobody dares
We spin up a staging copy, update step by step and test the key flows — forms, payments, user accounts. Only verified changes reach the live site.
No idea where the support hours actually go
Every task lives in the tracker with time and comments. The report shows what got done, plus the risks we spotted and what we suggest next.
What we work with
- Website maintenanceWe keep your website running: monitoring, updates, backups and security with fixed response times
- Team subscriptionDesign, development and marketing on subscription: your own team without hiring, for a fixed monthly fee
- Project takeoverWe take over a website or web app from its previous developers: audit, documentation and continued work without downtime
Support without surprises
Prevention, not firefighting
Monitoring and scheduled updates catch most problems before your customers ever notice them.Changes without risk
Everything is tested on a staging copy first and goes live only once we know nothing broke.Fixes, not patches
When an issue keeps coming back, we track down the root cause instead of restarting the server again and again.Improvements we suggest
We bring ideas ourselves: what to speed up, where to simplify a form, which page is due for a refresh.100+ projects of experience
Over 10+ years we’ve seen most of the usual failures and know how to keep them from happening.
Who needs ongoing support
A good fit if
- Your site brings in leads or sales, and every hour of downtime costs money
- The previous agency left, or your only in-house developer is stretched thin
- You need both technical stability and a steady flow of improvements
Not a fit if
- The site changes once a year and doesn't drive revenue — we'll do a one-time audit and update instead
- You need a brand-new build — we'll build the corporate website first and add support after launch
Ways to work with us
Maintenance
from $600/ moYour site stays up, updated and secure. For projects without ongoing development.- 24/7 monitoring with SLA response times
- Updates and daily backups
- Protection from hacks and spam
- Up to 5 hours of small fixes
- Monthly report
Growth
Most popular$3,500/ moA team on subscription: tasks in priority order and results every week.- Designer, developer and project manager
- Weekly iterations and demos
- Maintenance included
- Pause or cancel any month
- Kick-off within 5 business days
Embedded team
$6,500/ moA dedicated team inside your processes: design, development and marketing in parallel.- Up to three tasks at a time
- Design, front end, back end and marketing
- Works in your tracker and chat
- Daily contact and calls
- Art director and tech lead on the project
How we work
- 01
Audit
1–2 daysWe review the code, hosting, CMS and integrations and list the risks and urgent fixes.
You get A prioritized list of risks and urgent fixes - 02
Setup
1–2 daysWe set up backups and access, add uptime monitoring on request and document the project.
You get Working backups, shared access and project documentation - 03
Agreement
1 dayWe agree on response times, communication channels and the monthly scope.
You get A support agreement: channels, response times and monthly scope - 04
Support
every monthWe keep the site updated, watch over it and work through tasks by priority. Critical incidents get a response within 1 hour.
You get Closed tasks in a shared tracker and an up-to-date CMS and plugins - 05
Report
every monthWe share what was done, what we noticed and what we suggest improving.
You get A monthly report and suggestions for the month ahead
Who looks after your site
Every request reaches the engineer on duty first; planned improvements go through a support manager in priority order.
Support manager
Sets the agreement and monthly scope, prioritizes the task queue and sends a report on what was done.Engineer on duty
Responds to critical incidents within 1 hour, runs backups and, on request, uptime monitoring.Maintenance developer
Updates the CMS, plugins and libraries on WordPress, Nuxt or Shopify and patches the vulnerabilities found.Improvements developer
Builds new pages, forms and integrations from the queue without waiting for a separate project.
Recent projects
Handing your site over to us
- Access to hosting, domain, admin panel and repository
- What hurts right now and what's planned for the coming months
- Contacts of the previous developers, if they can be reached
- Someone on your side who sets priorities and signs off on work
A call about your site
We spend 30 minutes on your site, stack and tasks, then send a support format, response times and an estimate. Work starts with a project audit.
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Who looks after
your site after launch?
We’ll audit your website, agree on the scope and help you choose a plan — whether we built the site or another team did.
Yes. We start with an audit to understand the state of the project, and only then commit to response times.
From $600/mo. The plan depends on the platform and size of the site, the response times you need and how many development hours a month you want. Before we start, we audit the site and fix the scope in the agreement.
Response times are set in the agreement: critical outages within hours, regular tasks in the agreed queue.
WordPress, Nuxt and Vue, headless CMSs, Shopify, and Node.js web apps.
Yes: monitoring, updates and backups only. Development hours can be added later.
We hand over access, code and documentation in full — the project is always yours.
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